Returns & Refunds

Yes. If your order is no longer wanted or you’ve changed your mind, request a return within 30 days of receiving it. To be eligible for a refund, the item must be unused and in the same condition you received it in.

If an item comes back damaged, missing parts, or not in its original condition for reasons that aren’t our error, we may offer a partial refund or no refund at our discretion.

If an item is faulty or damaged in transit, there’s no charge to return or collect it.

If you’ve simply changed your mind, the collection costs below apply to furniture and will be deducted from your refund. Prices are before any discounts or promotions, and if you’re returning more than one item from an order, the cost is based on the highest priced item.

Price of furniture item / Collection cost:
Up to £300: £30
£301 - £400: £39
£401 - £500: £44
Over £500: £50

Accessories should be posted back to us using a service of your choice, and the postage cost is yours to cover.

Get in touch to request a return before sending anything back, so we can confirm the best method and make sure it reaches the right place.

Get in touch as soon as possible with your order number and we’ll cancel it for you. The sooner you let us know the more likely it is we will be able to stop the order.