Product & 'How To'
If you are unable to find the part that you require on our site, please contact us and we will do our best to help. Please provide us with the product details so that we can advise on the correct item.
If you need to acquire a replacement / spare part and you are unsure which particular unit you have, please check for a Bisley production label, which will provide you with the necessary details. The labels are located as follows:
Bisley filing cabinets – under the top drawer
Bisley cupboards, lockers and tambours – affixed to the inside top of the unit
We aim to include lots of information about our products under Product Information on each of the product pages. Should you like further information, please Contact Us and we’ll be happy to help. You can also view our products in our virtual showroom Virtual Tour or visit us at our showroom in London Book a Showroom Visit .
Our cabinets can accommodate either Foolscap or A4 suspension filing, depending on the product. You can find the suitable suspension file size under Product Information on each of our cabinet product pages.
Our cabinets aren’t classed as fireproofed, so we don’t claim they give any form of fire protection to the contents. In a severe fire, our cabinets wouldn’t catch alight, but the contents inside would char.
While most of our products arrive fully assembled, assembly instructions are included in the packaging with those that require self-assembly.
Please contact us if you would like more information.
It ranges from one to ten years, depending on the product. You can find the warranty details for each product under the Product Information section on each product page.
All Bisley products are guaranteed to cover all defects in materials and workmanship. The guarantee is only valid with the original invoice or proof of purchase. The guarantee does not cover damage resulting from misuse, neglect, or accidents. Failure due to wear and tear is specifically excluded. Guarantees are not transferable, can only be exercised by the original purchaser. Please Contact Us if you would like to make an enquiry.
You can purchase keys from our lock supplier Lowe and Fletcher.
To purchase the correct key, use the three-digit number from the relevant lock barrel.
Essentials units (Drawers, Cupboards, Tambour Cupboards and Lodges) and Pedestals have AB Series locks. BS Filing Cabinets, AOC Filing Cabinets, F-Series and PFA Filers have 92 Series locks. CLK lockers have 64 Series locks.
You can contact Lowe & Fletcher directly for these:
Tel: +44 (0) 121 505 0400
Our London Dallington Street showroom is used for display purposes only. Purchases can only be made through the Bisley Direct website, but if you need any further advice or help before placing your order please Contact Us .