Product & 'How To' FAQs
If you are unable to find the spare part that you require on our site, please contact us and we will do our best to help. Please provide us with the product details so that we can advise on the correct item.
If you are unsure which particular unit you have, please check for a Bisley production label, which will provide you with the necessary details. The labels are located as follows:
Bisley filing cabinets – under the top drawer
Bisley cupboards, lockers and tambours – affixed to the inside top of the unit
Our metal lockers are designed for functionality, however, they are not recommended for use in high-humidity areas, as prolonged exposure to moisture can lead to rusting.
Almost all our office furniture comes fully assembled, with a few pieces requiring minimal setup when delivered. If you are unsure whether your newest addition arrives at your door in one piece, it’s simple to double check the details of assembly at the bottom of each product page!
The depth of the MultiDrawer handles is 2.1mm.
We aim to include lots of information about our products under the details section on each of the product pages. Should you like further information, please contact us and we’ll be happy to help. You can also view our products in our showrooms in London or Manchester, but please get in touch with us before to make sure we have got the items on display that you are looking to view.
Our cabinets can accommodate either Foolscap or A4 suspension filing, depending on the product. You can find the suitable suspension file size under the detail section on each of our product pages.
Our cabinets aren’t classed as fireproofed, so we don’t claim they give any form of fire protection to the contents. In a severe fire, our cabinets wouldn’t catch alight, but the contents inside would char.
While most of our products arrive fully assembled, assembly instructions are included in the packaging with those that require self-assembly. Please contact us if you would like more information.
You can purchase keys from our lock supplier Lowe and Fletcher.
To purchase the correct key, use the three-digit number from the relevant lock barrel.
Essentials units (Drawers, Cupboards, Tambour Cupboards and Lodges) and Pedestals have AB Series locks. BS Filing Cabinets, AOC Filing Cabinets, F-Series and PFA Filers have 92 Series locks. CLK lockers have 64 Series locks.
You can contact Lowe & Fletcher directly with the details below:
Tel: +44 (0) 121 505 0400
[email protected]
Yes. You’re welcome to visit our showrooms at the following addresses:
London:
32 Dallington Street,
London
EC1V 0BB
Manchester:
Calico,
55 Mosley Street
Manchester
M2 3HQ
They are open Monday to Thursday from 9am to 5:30pm, and Friday 9am to 5pm. It’s a good idea to call ahead and make an appointment so we can ensure one of our team is on hand to welcome you and talk you through the products and possibilities. Just call 0203 952 4000 for London, or 0161 543 0850 for Manchester to book.
Our showrooms are used for display purposes only. Purchases can only be made through the Bisley Direct website, but if you need any further advice or help before placing your order please contact us .
Still need help?
Click below to get in touch with our friendly customer services team.