Delivery Service from ebonium limited
We care about Delivery and want to make sure we get products to you in perfect condition
There are 3 Delivery Options we provide:
Courier to Door by DPD
2 to 3 day delivery door service on a small range of products
Full Delivery to place of use by 2 man teams with full unwrap, checking and waste removal
Where products have delivery options you can choose this at checkout when you input your post code.
Our service is as follows:
On All large items delivery is 2 man as standard with:
Delivery to place of use:
We assume lifts and access is available for 2nd floor and above deliveries
Customers must make sure that there is adequate access and room for large items
Most products are welded/manufactured assembled so are large, make sure there is plenty of room
Unwrapping of products
Checking of products
Removal of packaging
Products must be signed for and any unlikely damages noted on the delivery note.
Please note we can leave items in the packaging but you will be asked to sign a disclaimer for any damages. Please note ebonium is Not liable for damages after delivery
On small items we use DPD to deliver to your door with
Notification of a delivery window
Option to change delivery
Option to click and collect from a local point
On Next Day Delivery
Within one or two days for stock orders you will receive a phone call or e-mail notifying you of the delivery date.
Delivery will only be booked if confirmation is received
If you cannot accept the delivery date offered we will re-schedule the delivery as long as no confirmed booking has already been made
For made to order items you will be contacted once we have the stock in our warehouse usually within 12 to 16 days
The delivery is planned for an agreed day and you will be given a 2 hour delivery slot the day before delivery, usually by text message.
We cannot guarantee am or pm deliveries
We do not currently offer a set day and our delivery teams do try and accommodate most issues, however we do reserve the right to charge for deliveries where customers are out after we have a confirmed booking or if you cancel less than 48 hours before delivery
The route is scheduled with a number of delivery points and the experienced teams know how long a delivery will take
You will receive a call if the delivery is delayed.
We will place the item(s) into the location you want to use it
Will remove all packaging and take it away
Will ask you to sign a delivery note and check the products
Any damages or issues must be noted on the delivery note
We recycle packaging to reduce land fill and help the environment
Will deliver beytween 8am and 8apm for homes but normal business hours 8am to 5pm for companies
If you need weekends or fixed time slots charges will apply and are subject to agreement
The reason we have this service is so that you the customer do not:
Get rid of waste
Have any transit damage as the items are signed and checked before the delivery team depart.
It would be cheaper for us to provide a lower service level but this does not provide the service you or the product deserve.
Access is not available to the point of delivery.
We reserve the right to pass on reasonable charges for re-delivery if any of the above issues are raised.
We take the delivery seriously for you