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Frequently Asked Questions

We know that you sometimes have questions and we have listed the most frequently asked ones below.

Just click on the questions and we will hopefully have the answer.

If not e-mail or phone us on 01276 536256

Q. I need replacement Keys can you help?

Q. How do I remove drawers or slides?

Q. How long will it take for me to get my order?

Q. When will I know my order is being delivered?

Q. What happens if my goods are damaged, faulty or incomplete?

Q. What are the delivery charges?

Q. Do products require assembling?

Q. Can I have a discount for a large order?

Q. Can I pay by cheque or BACS?

Q. Can you provide a quotation?

Q. I am a public sector organisation. Can I order with a purchase order?

Q. Can I place an order with a corporate purchase order?

Q. Can I phone you?

Q. What are the paper sizes?

How long will it take for me to get my order?

Our aim is to provide a first class service at cost effective levels. Orders for items that are stocked will be delivered within 5-7 working days and placed in the location you require subject to access. Bisley Filing Cabinets and Bisley steel cupboards are delivered to your office, site or home, unwrapped and the waste removed and recycled. Delivery is to UK mainland only.

Ebonium offer a wide range of non-stocked Bisley units which are manufactured to order on longer lead times of up to 28 days. However, it is worth waiting for these built-to-order items.

Please see individual product listings for details of the delivery timescales for the individual product.

If you need Bisley filing cabinets or Bisley steel cupboards quickly, please either:

e-mail info@bisleydirect.co.uk

phone 01276 536256

stating the product and the requirement.

ebonium will then advise on the shortest lead time. However, we aim to keep our promises so will provide realistic, achievable dates.

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When will I know my order is being delivered?


You will:

  • Receive an order confirmation from us with your order details confirmed

  • Receive up-dates on your order process

  • Recieve a phone call or e-mail from our booking-in team to advise on the delivery day

  • Then receive a call the day before dleivery advising of a 2 hour time slot

  • Then receive a call from the delivery team 30 minutes to an hour before delivery

  • Deliveries are made Monday to Friday usually between 7:00am and 6.00pm.

You will also receive an e-mail confirmation of your order with the relevant reference number. Keep this to hand in case you need to check with us.

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What happens if my goods are damaged, faulty or incomplete?

The focus for ebonium is to deliver right first time. The delivery company unwraps and inspects the product with you before a signature is requested. In the unlikely event that an item is damaged, the delivery note must be signed stating this and products will be replaced. If the unwrap and put in situ service is declined when it is offered, it is still the recipients responsibility to check the goods are complete and undamaged before signing.

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What are the delivery charges?

Delivery is free on all orders apart from orders to Scotland & N Ireland. The free delivery is offered an all Bisley products that have been ordered through the standard delivery service. Any additional charges that may apply will be pre-determined and agreed before any item is despatched. We do not want you to have any misgivings or hidden charges. We do however reserve the right to make a charge equivalent to extra costs incurred if goods have been despatched and you are unable to receive the delivery.

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Do products require assembling?


ebonium have selected a range of assembled products for our customers. Some items may require levelling and this will be done by the delivery team prior to leaving. Bisley Cupboards or tambours with shelves or internal fitments will be left with the internal items unfitted as most customers find them easy to install and may wish to change shelf heights etc once products are on site. It is important that all units are loaded form the bottom up to ensure stability.

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Can I have a discount for a large order?


Of course we want to work with and for you. We have all seen the TV adverts on how this country does not negotiate. The answer is possibly. ebonium can only offer the service by investing in the solutions provided. We can cut corners but this is not what we want to do. Therefore, contact us by phone or e-mail and we will try and help.

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Can I pay by cheque or BACS?


We accept numerous methods of payment. Most companies have business credit cards which are secure and trusted. However, we can accept a BACS or cheque payment. ebonium will provide a pro forma invoice and once payment is cleared we will release the product to you notifying you of the delivery date. We will also apply this to the 28 day lead time products, where payment must clear before we order the product to be manufactured.

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Can you provide a quotation?


For orders over £1000 we will provide a quote if required.

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I am a public sector organisation. Can I order with a purchase order?

ebonium can accept official Purchase Orders from Public Sector organisations such as Schools, Councils, NHS etc.

Please e-mail your purchase order to info@bisleydirect.co.uk

The order will be reviewed and processed. Payment terms will be agreed prior to order confirmation.

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Can I place an order with a corporate purchase order?

Please contact us to discuss orders over £1500

info@bisleydirect.co.uk

Telephone 01276 536256

Click here to e-mail us info@bisleydirect.co.uk

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Can I phone you?

Yes. Our telephone number is 01276 536256

What are the paper sizes?

Paper Sizes
Format A series Height width Depth
A0 841mm 1189mm
A1 594mm 841mm
A2 420mm 594mm
A3 297mm 420mm
A4 210mm 297mm
A5 148mm 210mm
A6 105mm 148mm
A7 74mm 105mm
A8 52mm 74mm
A9 37mm 52mm
A10 26mm 37mm
Others
Format Height width Depth
Foolscap 203mm 330mm
Legal 216mm 356mm
American Letter 216mm 280mm
Suspension Hanging files A4 235mm 320mm
Suspension hanging files Foolscap 240mm 360mm
Lateral hanging files 275mm 330mm
Lever arch files A4 318mm 75mm 280mm
Lever arch files Foolscap 350mm 75mm 280mm
Box files A4 337mm 75mm 265mm
Box Files Foolscap 368mm 75mm 265mm
Video 120mm 205mm 30mm
CD 142mm 125mm 10mm
DVD 190mm 135mm 14mm
Format B Series
Format Height width Depth
B0 1000mm 1414mm
B1 707mm 1000mm
B2 500mm 707mm
B3 353mm 500mm
B4 250mm 353mm
B5 176mm 250mm
B6 125mm 176mm
B7 88mm 125mm
B8 62mm 88mm
B9 44mm 62mm
B10 31mm 44mm
Format C Series
Format Height width Depth
C0 917mm 1297mm
C1 648mm 917mm
C2 458mm 648mm
C3 324mm 458mm
C4 229mm 324mm
C5 162mm 229mm
C6 114mm 162mm
C7 81mm 114mm
C8 57mm 81mm
C9 40mm 57mm
C10 28mm 40mm

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